Shipping policy

This Shipping Policy explains how M&H Living delivers sofas ordered through mandhliving.co.uk, what each delivery service includes, where we deliver and what we ask of you before delivery day.

Nothing in this policy limits or removes any statutory consumer rights available under United Kingdom law. Cancellations, returns and refunds are covered in our Return & Refund Policy.

1. Key Definitions

Standard Products

A standard product is a sofa ordered using the sizes, fabrics, colours and configurations already offered as selectable options for that product on the M&H website.

Made to Order

M&H sofas are hand-built after the order is placed. Being made to order does not, by itself, make a sofa bespoke. A sofa ordered from the standard options remains a standard product.

Bespoke Products

A sofa is treated as bespoke only where the customer requests an alteration outside the standard options, such as a different sofa length, or an upholstery fabric that is not part of the standard range offered for that sofa. Bespoke requests should be agreed with M&H before ordering.

Assembly Service

The Expert Assembly Service is an optional paid service. Our delivery team takes the sofa to the room of your choice and assembles the applicable product components.

2. Delivery Timeframes

Every M&H sofa is hand-built to order in our British workshop, so delivery time includes production. Depending on the sofa, the estimated delivery timeframe is either 10 to 14 days or 21 to 25 days. The timeframe for each sofa is shown under Estimated Delivery on its product page and confirmed in your order information.

Delivery timeframes are estimates rather than guaranteed dates. M&H will use all reasonable efforts to deliver within the timeframe shown.

Our logistics team will contact you by phone or text approximately one day before the scheduled delivery to confirm availability and delivery details. Please make sure the contact details you give at checkout are accurate and up to date.

3. Delivery Services

Free Standard Delivery

Standard Delivery is free to addresses across mainland UK. It includes transport of your sofa to the front door or main entrance of the delivery address. Room placement and assembly are not included unless the Expert Assembly Service has been added to the order.

For flats and apartment buildings without a suitable working lift, Standard Delivery is made to the main entrance of the building rather than to the individual flat.

Expert Assembly Service

The Expert Assembly Service can be added on the product page when you order, currently at £50. With this service, the delivery team takes your sofa to the room of your choice and assembles it ready for use.

Please check that the access route to that room is suitable for the sofa you are ordering, as assembly depends on the sofa being able to reach the chosen room.

If You Are Unavailable

If no one is available to receive the delivery at the confirmed time, or delivery cannot be completed for reasons on the customer's side, the delivery will be rescheduled for the earliest available date.

4. Delivery Areas

Standard Delivery is free across mainland UK.

Additional conditions or longer timeframes may apply to some Scottish Highlands and offshore island locations. If you are unsure whether your postcode is covered, please contact us before ordering.

5. Preparing for Delivery

Measuring Access Routes

Before ordering, please check the published sofa dimensions against your room and the full access route, including entrances, doorways, hallways, staircases, landings and lifts.

M&H cannot be held responsible where a sofa cannot be delivered or placed because of restricted access, insufficient space or unsuitable stair dimensions. A sofa that does not fit because room or access measurements were not suitable is not treated as a fault claim under our Return & Refund Policy.

Lift Access

If your building does not have a suitable working lift, please let us know before delivery. Without suitable lift access, the Expert Assembly Service may not be possible. In that case, the assembly charge will be refunded and delivery will be made to the main entrance of the building.

Preparing the Room

If you have chosen the Expert Assembly Service, please make sure the room is clear and ready before the team arrives. Fragile items should be moved out of the way, and pets and children kept at a safe distance while the sofa is carried in and assembled.

Old Furniture

M&H does not offer removal or disposal of existing furniture. Please arrange removal of any old sofa before your delivery date.

6. Cancelling Before Delivery

Orders can be cancelled without an M&H cancellation charge within 48 hours of order confirmation. Customers buying standard products online may also have separate statutory cancellation rights, which are not affected by a sofa being made to order.

Cancellation of a genuine bespoke order may be restricted once the 48-hour period has passed and production costs have been incurred. Full details are set out in our Return & Refund Policy.

7. Checking Your Sofa on Delivery

Please inspect your sofa when it arrives. If you notice any delivery damage or fault, report it to us as soon as reasonably possible with your order number, a short description and clear photos or video. Damage found on delivery or during initial inspection can be reported under our 30-Day Return Policy, and M&H will review it and agree the appropriate resolution.

8. Contact Us

For questions about delivery, access or an existing order, please contact the M&H Living team.

Email support@mandhliving.co.uk
Phone 07546 400292

Delivery FAQs

Is delivery free?

Yes. Standard Delivery is free to addresses across mainland UK and takes your sofa to the front door or main entrance of the property.

How long does delivery take?

Each sofa is hand-built to order. Depending on the sofa, delivery takes either 10 to 14 days or 21 to 25 days. The estimated timeframe for each sofa is shown under Estimated Delivery on its product page.

Can the sofa be placed in my room and assembled?

Yes, with the Expert Assembly Service. It can be added on the product page and includes room of choice placement and assembly by the delivery team.

Will I be contacted before delivery?

Yes. Our logistics team normally contacts you approximately one day before the scheduled delivery to confirm availability.

What happens if I am not available on the delivery day?

The delivery will be rescheduled for the earliest available date.

Do you deliver to flats without a lift?

Yes. Without a suitable working lift, delivery is made to the main entrance of the building, and the Expert Assembly Service may not be possible. Any assembly charge paid is refunded in that case.

Do you take away old furniture?

No. M&H does not offer removal or disposal of existing furniture.