Privacy policy

At M&H, we believe that true luxury is reflected in the trust we build with our customers, along with the furniture items we create. This is why we take pride in keeping our customers' personal information safe and secure. With this in mind, this policy outlines how we collect, use, and safeguard your data when you engage with our website, services, and products.

By accessing or using our website, you acknowledge and agree to the practices described within this policy.

Information We Collect

In order to ensure that we offer you an efficient and personalised service, we may gather, store, and use several types of personal information that are geared toward helping you interact effectively with our brand.

Personal and Contact Information

It entails personal data such as your full name, your billing location, mailing and shipping addresses, e-mail, phone number, and any social media handles if you interact with us via such channels.

Transaction and Financial Data

In connection with your purchases, we will also gather information about your payments and transactions, while ensuring that all financial information is processed securely through trusted payment systems.

Technical and Usage Data

As you visit our website, we may gather technical and usage data from your visits, including but not limited to your IP address, browser type, hardware specifications, and online activity. This allows us to understand how visitors interact with our site and continuously improve its performance.

Profile and Preference Data

This includes your purchase history, interests, feedback, and preferences, which enable us to enhance our services and recommendations to better reflect your tastes and expectations.

Aggregated Data

We may also utilise anonymised, aggregated data for analytical and statistical purposes to ensure that no individual can be identified from this information.

When We Collect Your Data

Your personal data can be collected through different stages in the process of engagement with M&H. This includes:

  • When you buy something

  • Make a request for samples

  • Subscribe to our correspondence

  • Get in touch with us directly

  • Take part in some contests and promotions

  • Give feedback on our products or just visit our web-site where we utilise different means of collecting data like cookies. 

  • We can also obtain your personal data from third-parties, who are authorised by you to provide us with the information about you.

How We Use Your Information

Your personal information is used thoughtfully and responsibly by us to provide an efficient and effective service, including but not limited to handling your orders, facilitating safe payment methods, offering efficient customer support, and ensuring efficient product delivery.

In addition to this, your information helps us personalise your experience, enhance the performance of our website, innovate on new products and services, and reach out to you for information, offers, and other pertinent information that might interest you.

Moreover, we process your personal information when it is required by law, in cases of preventing fraud, or protecting our business interests and those of our customers.

Sharing Your Information

It is necessary for M&H to share your data with hand-picked and trusted third parties, who include manufacturers, shipping agents, payment gateways, website developers, analytics companies, and marketers to ensure our effectiveness and the provision of the best quality of service possible.

All these third parties are obligated to keep your data secure and private, handling it exclusively in line with our guidance, such that your information is not put to any other use other than what it was meant to.

Where necessary and where there is a need to detect and prevent fraud, we may also be obliged to disclose data.

Data Security

The security of your data is very important to us, and we use advanced technology, a safe system, and policies to ensure that your personal data is protected from any form of theft, damage, or improper usage.

These include using encryption technologies like SSL, limiting access to our systems, and monitoring the safety of our systems. Although we try our best to provide maximum security for your personal data, it must be noted that there is no way to completely guarantee safety while transferring your data over the internet.

Data Retention

Your personal data will only be stored for as long as is necessary for the purpose for which it was collected, in line with the law or regulations applicable.

Once your personal data is no longer needed for those purposes, it will be permanently erased or anonymised to a point that it cannot be linked back to you anymore.

Your Rights

As a data subject, you have several rights concerning your personal data, such as the right to access your personal data, correct inaccuracies, have it deleted under certain conditions, and restrict or object to certain forms of processing.

In addition, you have the right to revoke your consent regarding marketing communications and to receive a copy of your personal data in portable form, if applicable.