Frequently Asked Questions

M&H allows customers to request cancellation without an M&H cancellation charge within 48 hours of order confirmation. The 48-hour period is part of the M&H order policy and does not remove any statutory consumer rights that may separately apply to your purchase.

You can request an order modification within 48 hours of placing the order. Whether the requested change can be completed depends on the stage of order processing or production. Contact M&H as soon as possible if you need to change a size, configuration, fabric, colour or other order detail.

A standard sofa uses the sizes, configurations, fabrics and colours already offered as selectable options for that product on the M&H website. A sofa is treated as bespoke where a customer requests an alteration outside those standard options, such as a different sofa length, or requests an upholstery fabric that is not part of the standard range offered for that sofa.

No. A sofa can be produced after an order is placed without automatically becoming bespoke. Choosing a size, configuration, fabric or colour already offered on the product page remains a standard product choice.

You can contact M&H to discuss a different sofa length from the standard dimensions offered for a product. A requested non-standard dimensional alteration is treated as a bespoke request and should be agreed with M&H before ordering.

Yes. The M&H 30-day policy applies to eligible issues identified after delivery, including products that are damaged upon delivery or initial inspection, not as described at the time of purchase, or affected by a manufacturing fault or defect. M&H will review the issue and determine the appropriate resolution, which may include repair, replacement or an approved return.

No. The M&H 30-day policy is not a general change-of-mind trial for products that are as described and free from defects. Change of mind, personal preference, or an incorrect size, configuration or specification selected by the customer is not an eligible fault claim under the M&H 30-day policy. This does not remove any statutory consumer rights that may separately apply.

Genuine bespoke sofas are not eligible for return under the normal M&H 30-day policy simply because the customer changes their mind or no longer wants the agreed specification. A bespoke sofa can still be reported if it is damaged on delivery, affected by a manufacturing fault, or materially different from the specification agreed with M&H.

Yes. Where M&H approves an eligible return under the M&H 30-day policy, the return is arranged without a return charge to the customer. Contact M&H first and follow the return instructions provided.

Contact M&H and provide your order details together with clear photographs or video showing the reported issue where appropriate. M&H will review the evidence and advise the next step. Depending on the circumstances, the resolution may include repair, replacement or an approved return.

M&H may inspect a returned product to confirm the reported issue and assess its condition. The assessment may consider physical damage, the stated reason for return, misuse, improper handling, alterations and other information relevant to the claim.

Approved refunds are processed according to the circumstances of the return and applicable legal requirements. Where an inspection is required, M&H will assess the returned product before confirming the outcome.

Contact M&H Living with your order number, sofa details and the reason for your request.

Email: support@mandhliving.co.uk
Phone: 07546 400292

Full terms are available in the M&H Return & Refund Policy.

Eligible M&H sofas include a 10-year commercial warranty on the internal frame against covered manufacturing defects and structural faults arising under normal domestic use.

No. The 10-year commercial warranty applies specifically to the internal structural frame. It does not provide the same 10-year commercial coverage for cushions, fillings, upholstery or coverings.

No. Electrical components and sofa mechanisms are outside the scope of the M&H 10-year internal-frame warranty and do not carry a separate M&H commercial warranty. This does not remove statutory consumer rights that may apply where a component is faulty.

Where M&H confirms that a covered manufacturing defect or structural fault falls within the commercial frame warranty, the affected covered part is replaced. A fault affecting one covered part does not automatically result in replacement of the complete sofa.

The commercial frame warranty does not cover damage resulting from misuse, accidental impact, improper handling, inadequate maintenance or normal wear and tear.

The current M&H sofa lead time is 21–25 days. Check the individual product page and your order information for the current delivery details that apply to the sofa you are purchasing.

Standard Delivery brings the sofa to the front door or main entrance of the delivery property. Room placement and assembly are not included unless the appropriate Assembly Service has been selected.

Where Assembly Service is selected, the sofa is taken to the agreed room of choice and the applicable product components are assembled by the delivery team. Customers should still make sure the access route is suitable for the sofa being ordered.

M&H delivers across mainland UK. Northern Ireland and the Republic of Ireland are not currently included in the standard delivery area. Additional conditions may apply to some Highlands or offshore locations, so contact M&H if you are unsure whether your postcode is covered.

Yes. Where a suitable working lift is available, access should be checked against the sofa dimensions before ordering. Where there is no suitable lift or access to upper floors, standard delivery may be limited to the main entrance of the building.

Yes. M&H logistics normally contacts the customer approximately one day before the scheduled delivery to confirm availability and relevant delivery details.

Measure both the intended room position and the route into the room. Check relevant doorways, hallways, staircases, landings, lifts, sharp turns and other restricted points along the access route. You can also use the M&H Sofa Size Guide to compare published sofa dimensions.

Yes. M&H Living offers Buy Now, Pay Later options on eligible orders. The payment providers, plans and eligibility requirements currently available are shown during the purchasing process.

No. Eligibility and approval are determined by the relevant payment provider and are subject to that provider's current terms.

Check the terms shown by the relevant payment provider when selecting your payment option. M&H does not guarantee a particular interest rate, fee structure or repayment term because provider terms and customer eligibility can vary.

Where a purchase was made using a third-party payment provider, any refund or adjustment to remaining instalments is handled according to the applicable provider process and the outcome of the approved M&H return.

The M&H range includes individual sofas and sofa sets across configurations such as 1 seater, 2 seater, 3 seater, 4 seater, 3+2 sets, L-shaped sofas, corner sofas, U-shaped sofas and home cinema seating. Available configurations vary by product and collection.

No. Available sizes and configurations vary between sofa ranges. Each product page shows the standard options currently offered for that particular sofa.

Yes, where multiple sizes or configurations are already shown as selectable options for the sofa. Those choices remain standard product options rather than bespoke alterations.

Contact M&H if you require a different sofa length from the standard product. A requested dimensional alteration outside the standard product options is treated as a bespoke request and must be discussed before ordering.

Yes. M&H sofas are handmade at the M&H Yorkshire workshop. Because the sofas are handmade, finished dimensions may vary slightly from the published measurements as a result of normal manufacturing tolerances.

No. Handmade production and bespoke specification are different concepts. A sofa ordered using the sizes, configurations, fabrics and colours already offered on the product page remains a standard product.

Yes. Individual product pages show the standard upholstery families available for that sofa. Choosing a fabric already offered on the product page is a standard product choice, not a bespoke request.

You can contact M&H to discuss an upholstery fabric outside the standard options offered for the sofa. A non-standard fabric request is treated as a bespoke request.

Fabric availability varies by product. Current M&H product pages may include upholstery families such as Plush Velvet, Teddy/Bouclé, Chenille, Jumbo Cord, Naple and Conistan. Always check the individual sofa page for the fabrics currently offered for that product.

No. Jumbo Cord is an upholstery fabric with broad raised ribs. Terms such as 2 seater, 3 seater, corner and L shape describe the sofa configuration, while Jumbo Cord describes an upholstery option.

No. Some current Jumbo Cord-named M&H products also offer other standard upholstery choices, including Naple and Conistan. Check the individual product page for the actual fabrics currently available.

M&H does not make a numerical or comparative durability claim based on the fabric name alone. Verified fibre composition, abrasion, pilling and colourfastness specifications should be used where available when comparing technical fabric performance.

Yes. M&H offers free fabric swatches so you can compare colour and texture in your own room before selecting upholstery.

Lighting, screen settings and surrounding colours can affect how an upholstery colour appears. A physical swatch allows you to compare the actual colour and surface texture in the room where the sofa will be used.

You can contact the M&H team by phone or email.

Phone: 07546 400292
Email: support@mandhliving.co.uk

The M&H Living showroom is located at:

M&H Living
Thorite House
Chapman Street
Laisterdyke
Bradford
BD4 8BY
United Kingdom

The Bradford showroom is separate from the M&H Yorkshire workshop where sofas are handmade.

The showroom is open Monday–Saturday. Contact M&H before travelling if you need to confirm availability for a particular visit.

Yes. Walk-in visits are available. Contacting the team before travelling is useful if you want assistance with a particular sofa or requirement.

Yes. Contact M&H by phone or email to arrange a video-call showroom visit with the team.

Contact M&H with your order number and a clear description of the issue. Include relevant photographs or video where the enquiry concerns damage or a product fault.