Frequently Asked Questions

You can cancel your order for free within 48 hours after placing it.

Yes, you may cancel your standard order after 48 hours for free. However, for made-to-order items, you may incur some charges.

No. Once your order has entered production, it is no longer eligible for cancellation. Any applicable charges will remain payable.

Yes! You get a 30-Day Trial Period to inspect your product after delivery.

Returns can be accepted for products that are: Delivered damaged, Faulty/defective, or Not as described at time of purchase. Also, the 30-day trial return policy does not apply to bespoke products.

No, returns upon changing your mind, personal taste, incorrect sizing and/or change in decor are not eligible for return under the 30-Day Trial Period.

No, all custom items cannot be returned unless they are delivered damaged, faulty or materially different from the confirmed order specifications.

You must report the issue by providing evidence of the damaged product. The M&H team will then gather the details and resolve the problem, i.e. either fix it, send out a replacement.

Yes, M&H provides a 10-year warranty on the sofa frame. This warranty applies to the structural frame only and does not cover fabric, foam, or damage resulting from improper use.

All returned products are inspected to check for condition, reason for return, and any signs of misuse/damage to the products.

Refunds are made within 14 working days from the date we receive the returned products.

You can reach our support team through email: handmlivingbradford@gmail.com, or WhatsApp: +44 07546 400292 with your order details.

Delivery times vary by product and service selected. However, the approximate delivery date will be communicated on the product detail page, at checkout, and via email.

Standard Delivery includes transport to your front entrance or ground-floor living area. A functional lift is required for flats, and customers must ensure adequate access, as we are not liable if items do not fit through doorways.

Our Assembly Service covers the delivery and placement of your sofa in the room of your choice, along with full assembly of the product components by our professional team.

Yes, we deliver across mainland UK. Please note that delivery to Ireland and Northern Ireland is not available.

Yes, we will deliver to flat/apartment blocks, but if there is no access for lifts, we will only deliver to the main entrance of the building.

Yes, our delivery team will contact you one day before your scheduled delivery via phone or text. The order will be dispatched after confirming the availability of the customer.

Pay Monthly sofas enables you to buy a sofa today and then pay for it in a few instalments, all completely interest-free.

Yes, you can. Please contact our support team to pay a deposit to confirm your order, and the remaining balance can be paid upon delivery.

No, all our payment plans are 0% interest with Klarna and Clearpay, so you only pay for the original product price.

At checkout, you can select from:

• Klarna – Pay in 3
• Klarna – Pay in 30 Days
• Clearpay – Pay in 4

For finance options, please consult your finance provider for specific guidance.

No, there are no hidden fees or extra charges. You only pay the price quoted.

If you miss a payment with Clearpay, there is a £6 late fee that can increase if the payment is not made.

Klarna and Clearpay may carry out a soft credit check for approval. However, it doesn't affect your credit score.

To be eligible for pay monthly sofas, you must:

• Be aged between 18 and 75 years old.
• Be a UK resident.
• Have a valid debit or credit card.
• Have a valid UK mobile number.
• Have a valid UK email address.

Yes, you can pay off your remaining balance early at any time with no penalty.

Yes, your order will still be delivered as normal even if you are paying in instalments.

If you wish to return your order, any payments made will be refunded, and any instalments remaining will be cancelled.

We provide a variety of luxury sofa collections with different styles. Some of the sofa collections that we offer include: Ambassador Sofas, Majestic Sofas, MH Luxury Sofas, Oakley Sofas, Charlotte Sofas, Romeo Sofas, Scarlet Sofas, Cinema Sofas, MH Luxury Chesterfield Sofas, MH Theo Sofas, Chelsea Line Sofas, and Jumbo Cord Sofas.

Our sofa collections have been uniquely styled to provide different looks. You can choose the best sofa collection for your home based on your interior design.

Yes, all of our sofa collections come in different sizes to match small or large rooms.

We provide a variety of seating options: 1 Seater Sofas, 2 Seater Sofas, 3 Seater Sofas, 3 + 2 Seater Sofa Set, 4 Seater Sofas, L Shape Sofas, Corner Sofas, and U Shape Sofas.

We sell individual sofas as well as sofa sets like 3 + 2 Sofa Sets.

Yes, we do offer different configurations of our sofas, so you can choose the size of the sofa according to your requirement.

Yes, you can order free fabric samples to assist you in selecting the best fabric for your sofa.

You can order up to 5 different free fabrics for your sofa.

We provide fabric samples within a few working days to enable you to make your decision without any further delay.

Yes, all our furniture is made in Britain with precision and attention to detail by professionals.

Yes, our Britain-made sofas provide better durability because they are made using quality materials.

We provide you with complete flexibility to customise your sofa with a variety of high-quality fabrics, so you can create a sofa that perfectly matches your interior decor.

We provide you with a variety of high-quality fabric options, such as: Plush Velvet, Chenille Fabric, Teddy Boucle, and Jumbo Cord.

Chenille fabric has a soft, woven texture with a flat appearance, which is quite durable.

We offer a wide range of sophisticated colours, like: Mink, Marine, Grey, Green, Elephant, Cream, Asphalt and more.

We would recommend thinking about your lighting, wall colours, and general decor. You can also order free fabric samples to view each colour in your home.

Of course! We are on hand to assist with this process.

You can contact us via phone: +44 07546 400292, or email: handmlivingbradford@gmail.com, or even visit our showroom. Our customer care team is available at all times to help you with any queries or questions you may have.

Our showroom is located at: Shop Thorite House, Chapman Street, Bradford, BD4 8BY, United Kingdom.

Yes, you can visit our showroom without an appointment. However, it is advisable to make an appointment with us so that someone is available to attend to you.

Yes, we do provide video call showroom visits.

Our video call showroom visit is where you get to see different types of sofa designs via video call. Our customer service representative will be available to assist you in choosing the best sofa for your room.

You can book a video call appointment with us by contacting us via phone or email. We will arrange a video call appointment at a convenient time for you.

Yes, video call showroom consultation is free.

Just get in touch with our customer care department via phone or email, and your issue will be solved promptly.